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Service Desk Administrator

Role: Permanent
Salary: £22,000/ANNUAL
Location: Derby
Reference: 35849

 

Service Desk Administrator

 

Working for a family run business that has been around for 50+ years, who specialise in installation and maintenance of fire and security systems, an opportunity has become available for a Service Desk Administrator. The company offers support and boasts a friendly working environment. Working for an NSI & FIA Gold accredited company, there will be plenty of training available

 

Responsibilities

​ Ensure Reactive and Planned Maintenance tasks are achieved to meet NSI and pre-determined KPI’s by using an in-house system to ensure of accurate tracking, action, completion & reporting of all in-bound and outbound activity

​ Liaise with clients and contract staff, ensuring practice standards and development is achieved

​ Allocate works orders to directly employed operations teams using company ERP Software.

​ Track job progress against NSI and pre-determined KPI’s including maximum allowable response and rectification times and implementing escalation procedures

​ Report to clients and operational teams on works bookings, progress and completion.

​ Maintain and update as appropriate all processes

​ Manage the invoicing process to ensure the correct costs are allocated to the correct job tasks and all works are invoiced in a correct and timely manner

​ Any other duties required to ensure an effective and efficient Helpdesk service is delivered, in accordance with the company management systems and Quality Control procedures

 

Required

​ Excellent organisational skills and the ability to manage priorities and time efficiently.

​ Effective communication skills, both written and verbal, with a good telephone manner.

​ Ability to manage customer relationships professionally and courteously.

​ Desire to deliver exceptional customer service.

​ Good computer skills, e.g., emails and calendars, writing documents, using spreadsheets etc.

​ A working knowledge of office administration activities relating to the fire and security industry would be an advantage, but not essential.

 

Package

£21,000 - £23,000

 

Location

Derby

 

Reference

ZCL35849

 

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