CCTV Operator

CCTV Operator - Rochester, New York, United States 

The Highlights:

• Top Security Integrator
• High-profile clients
• Friendly and culturally driven team
• Progression opportunities into technical engineering
• Forward thinking company, with excellent support and training

The Role:

Responsible for assisting the company in monitoring the safety and security of various corporate locations. This is to ensure the safety of the client’s people, products and property. Provide centrally managed Global Physical Security Operations (GSOC) monitoring with event logging and recording, alarm monitoring of intrusion detection systems, emergency despatch, incident reporting and analysis. Receiving incoming calls from all departments including emergency services, medical, security and customers. Determine the nature of the call and entering calls for service into system and dispatching correct responding units

• Receive and log incoming calls for service and determine the nature, location and priority
• Answering all phone lines, including both emergency and non-emergency calls
• Professional interaction with all levels of client management/personnel, customers, security, first responders and law enforcement in various national and international regions
• Monitor various alarms, CCTV, access control and alarms
• Utilise multiple systems simultaneously to maintain situational awareness to include, but not limited to, Lenel and initiate security system repair and maintenance

Requirements:

• Must be able to maintain composure in a professional capacity when dealing with unusual circumstances
• Must be able to work as part of a team and accommodate a working shift pattern, including nights
• Must be computer literate and able to pick up new systems quickly
• Must be able to accurately record and input data
• Be confident in judgement and act appropriately to situations
• Comfortable in a high-tech working environment and constant learning of new tools and innovations