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European B2B Service Support Coordinator

Role: Permanent
Salary: Competitive
Location: Frankfurt, Germany
Reference: 35467

European B2B Service Support Coordinator

Location: Frankfurt, Germany

Package: Negotiable

Key Responsibilities:

  • Responsibility for the daily tasks to improve European B2B service and support throughout Europe
  • European B2B service customer pain point minimisation and improvements
  • European B2B Service KPIs monitoring and management
  • Service business expansion and processes set up supporting
  • Communication with European countries and product divisions and Global Head Office
  • Supporting countries to secure better capabilities of B2B service

Experience/ Requirements:

  • Experienced in B2B service operations / supporting function
  • At least 2 years’ experience in service
  • Knowledge of B2B products beneficial, but not essential
  • Experience in data analysis and reports preparation
  • Previous work experience in multicultural corporate environment
  • Good level of MS Office knowledge, mainly Excel and PowerPoint
  • Fluent English (at least B2) both written and spoken
  • Excellent time management and working to deadlines
  • A team player, able to work in small and large teams
  • Excellent communication skills, and ability to setup and maintain good business relationships

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