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Technical Support Engineer / Lenel Expert

Role: Permanent
Salary: Competitive
Location: Remote
Reference: 35167

Location: Remote / Considering applicants from anywhere in the US

Job Type: Full time

Salary: Extremely competitive + great benefits

Northland Controls provide world-class high-tech companies with the most advanced security solutions. Our clients include 6 of the 10 largest Silicon Valley companies and, like them, we are absolutely committed to continuous innovation and great results.

We are currently hiring a Technical Support Engineer to join a team of professional experts in security systems.

The role of the Technical Support Engineer is to assist both internal and external stakeholders with highly technical questions and issues relating to both access control (ACS) and video management systems (VMS) (CCTV). The engineer will rely on unique problem-solving skills, as well as experience, to troubleshoot, configure and maintain enterprise-level access control, video system and database applications.

As the Technical Support Engineer, your day to day would include:

  • Detailed documentation of root cause and steps towards resolution.
  • Troubleshoot system/network related issues over the phone with customers and vendors.
  • Troubleshoot database-related issues with internal customer teams.
  • Write and execute complex SQL queries to gather information.

Ideally, you would have the following skills and qualifications:

  • Certified and/or expert-level knowledge in Lenel.
  • 5+ years of security industry experience.
  • Certification in other systems (C-Cure, Genetec, Avigilon etc.) are a bonus.
  • Understand segmentation or partitioning in a system.
  • Experienced in configuring networks.
  • Experience and understanding of enterprise system architecture.
  • Understanding of how to troubleshoot hardware issues.

If you are an expert in Lenel and seeking your next opportunity, or you would like more information, click Apply Now.

 

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