United States

Embedded - Service Desk Analyst

Role: Permanent
Salary: Competitive
Location: Remote
Reference: 60499

System Analyst – Physical Security SystemsLocation: Rochester, NY (also considering Reston, VA or Austin, TX)

We're seeking a skilled System Analyst to provide outstanding service desk support for physical security systems. This role manages technical issues, coordinates ticket resolution, and supports access control, CCTV, and related security technologies.

Key Responsibilities

  • Triage and resolve service tickets

  • Troubleshoot and support access control, CCTV, and other security systems

  • Maintain documentation and manage service inventory

  • Coordinate engineering support and reporting

Ideal Candidate

  • 5+ years in service desk or tech support, preferably in the security industry

  • Strong troubleshooting and communication skills

  • Familiar with Windows OS, Microsoft Office, and basic IT networking

  • Experience with systems like Lenel or Milestone is a plus

  • Certifications in physical security technologies are desirable

Why Apply?

  • Work in a dynamic, supportive environment

  • Collaborate with a passionate and fun team

  • Opportunity for growth and continued learning

Travel: Occasional travel may be requiredWork Authorization: Must be authorized to work in the U.S.

You might also like…

  • Badging Administrator - Redwood City

    About the Role We are seeking a proactive and detail-oriented Access Technology Specialist to join our team. This role is responsible for supporting customer teams with badging,...

    Role: Permanent
    Salary: Competitive

    View More
  • England
    Technical Specialist

    Technical Specialist  Location: Hybrid – WFH/London (some client-facing work in the City) Employment Type: Full-time, permanent Salary: Up to £60,000 + car/travel allowance...

    Role: Permanent
    Salary: £55,000/ANNUAL

    View More
  • England
    Technical Programme Lead

    Technical Programme Lead Location: Hybrid – WFH/London (some client-facing work in the City) Employment Type: Full-time, permanent Salary: Up to £75,000 + car/travel allowance...

    Role: Permanent
    Salary: £70,000/ANNUAL

    View More
  • Service Engineer

    Service Engineer - Security Systems London & SE, possibly some EU travel Enterprise level, international Security Integrator looking to add experienced Service Engineers to...

    Role: Permanent
    Salary: £45,000/ANNUAL

    View More
  • England
    Project Manager - Surrey

    Job Title: Project Manager Location: Field-Based, Surrey Office / London Projects Salary: £40,000 – £48,000 | Permanent, Full-Time About the Role: Ready to take your career...

    Role: Permanent
    Salary: £48,000/ANNUAL

    View More
  • England
    Project Manager

    Job Title: Project Manager – Fire & Security Location: Wiltshire (Office-Based with Travel to Sites) Employment Type: Full-Time Salary IRO : £50,000  About the Role We are...

    Role: Permanent
    Salary: £50,000/ANNUAL

    View More
  • California
    Badging Administrator - Santa Clara

    About the Role We are seeking a proactive and detail-oriented Access Technology Specialist to join our team. This role is responsible for supporting customer teams with badging,...

    Role: Permanent
    Salary: Competitive

    View More
  • Illinois
    Field Service Technician-Chicago, IL

    Since 1987 TSi have been a leading provider in security systems and solutions. We are 100% Employee-Owned, treating all employee-owners like family and customers alike. We pride...

    Role: Permanent
    Salary: $72,800/ANNUAL

    View More
  • Florida
    Field Service Technician-Miami, FL

    Since 1987 TSi have been a leading provider in security systems and solutions. We are 100% Employee-Owned, treating all employee-owners like family and customers alike. We pride...

    Role: Permanent
    Salary: £62,400/ANNUAL

    View More
  • England
    PPM Manager

      PPM Manager Hertfordshire Area   This business operates at high-profile sites, government, retail, construction and small businesses, predominantly in and around London...

    Role: Permanent
    Salary: £50,000/ANNUAL

    View More

Reviews

Visit Us

Visit Us

Zitko HQ:
17a Huntingdon Street,
Cambridgeshire

Zitko Ireland:
Sky Business Centre,
Clonshaugh Business & Technology
Park, Dublin 17

Call Us

Call Us

UK: +44 1480 473 245
Ireland: +353 1-2232749
North America: +1 585 207 1501