System Analyst – Physical Security SystemsLocation: Rochester, NY (also considering Reston, VA or Austin, TX)
We're seeking a skilled System Analyst to provide outstanding service desk support for physical security systems. This role manages technical issues, coordinates ticket resolution, and supports access control, CCTV, and related security technologies.
Triage and resolve service tickets
Troubleshoot and support access control, CCTV, and other security systems
Maintain documentation and manage service inventory
Coordinate engineering support and reporting
5+ years in service desk or tech support, preferably in the security industry
Strong troubleshooting and communication skills
Familiar with Windows OS, Microsoft Office, and basic IT networking
Experience with systems like Lenel or Milestone is a plus
Certifications in physical security technologies are desirable
Work in a dynamic, supportive environment
Collaborate with a passionate and fun team
Opportunity for growth and continued learning
Travel: Occasional travel may be requiredWork Authorization: Must be authorized to work in the U.S.
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Zitko HQ:
17a Huntingdon Street,
Cambridgeshire
Zitko Ireland:
Sky Business Centre,
Clonshaugh Business & Technology
Park, Dublin 17
UK: +44 1480 473 245
Ireland: +353 1-2232749
North America: +1 585 207 1501
