England

Service & Small Works Manager - Bristol

Role: Permanent
Salary: £45,000/ANNUAL
Location: The Old Bank Eagle Road Brislington Bristol BS4 3LQ, UK
Reference: 39820

 Service & Small Works Manager - Fire & Security.

 

The Role

Are you a skilled leader with a background in the Fire and Security industry? Do you have a passion for delivering top-notch customer service and managing a high-performance team? If so, this role may be perfect for you.

As the Regional Service & Small Works Manager, you will be responsible for delivering service, maintenance, and small works in alignment with client expectations and SLAs. 

 

Duties

  • Ensure exceptional customer service.
  • Foster strong client relationships.
  • Manage escalated customer issues.
  • Proactively lead and manage the team.
  • Oversee productivity and service quality.
  • Act as an escalation point for Call Out engineers.
  • Support Service Desk to meet targets.
  • Maintain compliance and safety standards.

 

Essential Skills

  • Industry experience in Fire and Security.
  • Proficiency in systems technology.
  • Strong leadership and communication skills.
  • Focus on performance targets.
  • High attention to detail.

Desirable

  • Resource planning experience.
  • Familiarity with relevant software.
  • Proven SLA achievement.
  • CSCS/ECS Card.

 

Remuneration

  • Location: Bristol
  • Salary: £40,000 - £45,000
  • 25days holiday + Bank holiday 
  • Company vehicle or Allowance. 
  • Working Hours: Monday to Friday

 

Job ID

  • 39820

 

 

To apply, get in touch with Vicky today! Victoria@zitko.co.uk

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