Application Engineer – Security Systems📍 Primary Location: Rochester, NY | Also considering: Reston, VA & Austin, TX🕒 Full-Time | Up to 20% regional travel required
We’re looking for a skilled Application Engineer to support access control, CCTV, and associated security technologies across regional deployments. This role involves technical support, system maintenance, and ensuring smooth transitions from installation to live monitoring for various integrated security solutions, including alarm centers, biometrics, and key management.
Support, commission, and maintain access control and CCTV systems
Assist with local alarm centers, biometric devices, and key management tools
Perform remote system checks, troubleshoot tickets, and document support activities
Provide occasional after-hours support
5+ years’ experience in a similar security systems role
Strong knowledge of Lenel (certification preferred), Milestone CCTV, HID SAFE, Keywatcher, Traka, Alcatraz AI
Confident with Windows OS, Microsoft Office, and basic networking
Proactive, self-motivated, and able to manage technical tasks independently
Excellent communication and customer service skills
Certifications in Lenel, Milestone, or similar systems
Experience with biometrics and key management solutions
Security industry certifications (e.g., CPP, ASIS)
Work in a fast-paced, mission-driven environment alongside exceptional teammates who take pride in solving challenges, delivering top-tier results, and having fun doing it.
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Zitko HQ:
17a Huntingdon Street,
Cambridgeshire
Zitko Ireland:
Sky Business Centre,
Clonshaugh Business & Technology
Park, Dublin 17
UK: +44 1480 473 245
Ireland: +353 1-2232749
North America: +1 585 207 1501
